Shipping & Delivery

Everything ships in plain, unbranded packaging. There is nothing on the outside of the box that indicates what is inside, and no reference to Vesper or to the category of goods. Your card or bank statement shows VESPER and nothing more.

Processing

Orders are checked and prepared within 1–2 business days of payment clearing. You will receive a confirmation email when you order, and a second email with tracking as soon as the parcel is handed to the carrier.

Delivery times

Most orders arrive within 7–15 days of being placed.

Our range is produced in small batches by the specialist manufacturers we work with, and each item is inspected before it is released for dispatch rather than being pulled off a shelf. That inspection step is the main reason delivery takes longer than a general-merchandise retailer, and it is the reason we are able to publish real material and performance figures on every product page.

A small number of items — larger pieces and made-to-order variants in particular — can take longer. Where that applies it is stated on the product page itself.

Delivery estimates are given in good faith and run from the date of dispatch, not the date of order. Carrier delays, customs inspection, severe weather and public holidays are outside our control.

Shipping rates

Orders of $59.99 and over — free shipping.
Orders under $59.99 — $9.99.

Rates are calculated automatically at checkout.

Tracking

Tracking is emailed to you when the parcel is dispatched. Tracking can take 24–48 hours to begin updating after you receive it; this is normal and does not mean the parcel is not moving. If tracking has not updated for 10 consecutive days, contact us and we will open an enquiry with the carrier on your behalf.

Addresses

Please check your delivery address carefully at checkout. We can change an address only before dispatch — email us as soon as possible and we will amend it if the order has not yet left.

If a parcel is returned to us as undeliverable because of an incorrect or incomplete address, we will contact you to arrange redelivery. A further shipping charge applies in that case.

Lost or damaged in transit

If your parcel arrives damaged, or tracking shows it as delivered but you have not received it, contact us within 14 days of the delivery date and we will resolve it. Photographs of the outer packaging help considerably where there is visible damage.

Where we ship

We currently ship to the United Arab Emirates, the United States, Canada, the United Kingdom, most of the European Union, Australia, New Zealand, Japan, South Korea, Singapore, Hong Kong, Malaysia and Israel. The definitive list of destinations is the one shown at checkout.

Any customs duties, import taxes or handling fees charged by the destination country are the responsibility of the recipient. These are set by your local authority and we have no way to calculate or control them.